General Information

General Information

Acknowledgement
All orders are acknowledged by fax or email.  Contact factory if you do not receive an acknowledgement within 24 hours.  It is your responsibility to contact the factory immediately with any discrepancies.  Credit will not be issued after an order has shipped.  Charges less than $50.00 not listed on your P.O. will be processed without notice.

Authorized Returns
Items found to be printed incorrectly due to Pride Manufacturing’s error will be replaced at no charge when returned within 60 days from receipt of item. Pride Manufacturing will provide Return Authorization number. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Pride Manufacturing.

Cancellations
All orders are considered firm, and cannot be canceled without approval from Pride Manufacturing. Written documentation must be sent to confirm the cancellation. Upon receiving the documentation, a $20.00(g) charge will apply in addition to cost of dies, logo, screens, artwork, including all material produced.

Collection
Accounts will be liable for all collection costs and expenses should the account be referred to an outside agent for collection.

Correction Charges
A charge of $35.00(g) applies to all corrections received after the screen, or plate has been made. Corrections are not possible on orders that have been printed.

Copy Change Charges
A charge equivalent to the item set up charge will apply to all copy changes.

C.O.D
Not available.

Distributor Imprint
Distributors will receive “End Quantity Price” (EQP) less 20% on all catalog items for self promotion. Set up charges up to $35.00(g) are waived. Distributor imprint must be included. Golf balls not included.

Fax Orders
All orders received by fax, email or other methods are subject to a daily cut off time.  The cut off time for regular production order is 12:00 noon, Eastern Time.  All orders faxed will be considered the original purchase order.  The legibility of faxed orders will be the responsibility of the distributor.  Pride Manufacturing is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order.  All faxed orders requiring artwork WILL NOT BE SCHEDULED FOR PRODUCTION until the actual artwork is received.

F.O.B.
All shipments are F.O.B. – origin. Shipping and handling charges will be applied to the invoice.  Shipments received in WI are subject to sales tax.

Imprint
The imprint will be set for best appearance at Pride Manufacturing’s discretion using the maximum imprint area, unless specified on the purchase order. SHADING; A dot pattern will be used to simulate shading on imprinted products.  We utilize screen frequencies as low as 45 LPI depending on product, product color, ink color, and imprint method.

Ink Change Charge
A charge of $35.00(g) will apply to all items in the catalog per ink change.

Less Than Minimum Charge
No minimum quantity restrictions! $75.00(g) less than minimum charge applies. Not available for standard service golf balls, items containing standard service printed golf balls, bulk tees, tee packaging or co-branded products.

Multi-color Imprint
Orders requiring a multi-color imprint of three colors or more that include a running change will require a minimum order of 500 pieces.  Additional lead-time may be required.  Call the factory for production time.

Multiple Destination Shipping
If order requires shipment to more than two destinations, there will be a $10.00 (g) drop-ship charge for each shipment after the second.

Non-Fulfillment of Orders
Pride Manufacturing cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material, due to embargoes, strikes, fires, or other causes beyond our control.

Overruns/Underruns/Exact Quantities
A 5% over or under on order will be invoiced for the exact quantity shipped. Orders requiring an exact count will be charged $35.00(g). Charges apply to each drop shipment.

Pictures
Logos used in this catalog are for illustrative purposes ONLY. The logos DO NOT imply endorsements; nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.

PMS Matching
Pride Manufacturing prints with coated inks only.  We will try to match your requested PMS color as closely as possible for a charge of $25.00(g). Pride Manufacturing cannot guarantee PMS color matching on colored surfaces.

Pricing
Catalog pricing is subject to change without notice.  All large quantity quotes are to be requested by fax, or email and must be referred to on the purchase order.  Charges less than $50.00 not listed on your P.O. will be processed without notice.

Product Color
Pride Manufacturing has attempted to portray product colors in the catalog as accurately as possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog.  If clarification of product color is required, please request a random sample.

Production Time
Production time begins when: Approved art is received by factory. Credit has been established or payment has been received. Ship date is approved by factory; all order’s details clarified, and all proofs approved. In house orders normal production time is 5 to 8 working days. For outsourced items, see catalog page for production time.  For an estimated shipping date, contact the factory for details.

Payments
Payments may be made using Visa, MasterCard, American Express, cashier’s check, money order, company and personal checks, and by EFT or ACH transaction.  Please contact the credit department to set up your EFT or ACH transaction.  All credit card payments require written authorization.

Proofs/Spec Samples
A paper-proof charge of $15.00(g) will apply for each item per order. Actual proof or spec samples will be: Golf Accessory Items – $35.00(g) Combo Packs – Call Factory Golf Balls – $50.00(g) plus cost of 1 dozen golf balls.

Reorders
To ensure an exact duplication of a reorder, send a sample from the previous order.  Please reference Pride Manufacturing’s invoice number or distributor’s previous purchase order number on all repeat orders.  Repeat orders will require new artwork and set-up or logo charges will apply.  PMS color matches, multi-color set-ups, and multi-color running charges are charged on each repeat order.

Samples
Samples will be billed at end quantity price.  Freight will be charged unless your shipping number is provided.  Blank samples are available only on towels, umbrellas, poker chips and tees.  Samples cannot be returned for credit. Golf balls are not available for samples.

Ship Date
All order acknowledgements indicate an estimated ship date. This date may change depending on the current production schedule. If your order has a firm “in hands” date, note this clearly on your purchase order and the appropriate ship date will be scheduled accordingly.

Shipping
All shipments to Wisconsin will incur Sales and Use Taxes unless Pride Manufacturing has your current Wisconsin Sales and Use Tax Exemption form on hand.  All orders should specify an “IN HANDS” date including the shipment method.  If the shipping method is not specified, Pride Manufacturing reserves the right to ship by whatever means necessary to meet the “In Hands” date.  Pride Manufacturing does not guarantee delivery by any freight carrier.  The distributor must initiate any claim with the carrier immediately.  All orders using third party shipping numbers will incur a $5.00 handling fee per invoice, excluding samples orders.

Split Shipments
An additional charge of $15.00 (G) applies for each split shipment.

Stock Art
All licensed art requires a written release.

Terms
Credit card payment is required at the time the order is received.  Acceptable credit cards include Visa, MasterCard and American Express. Production will not begin until the credit department has received payment in full. Check payments will require a ten day waiting period.  A service charge of $50.00 will be charged on all returned checks.  The terms for accounts who have submitted credit applications are Net 30 days from the date of the invoice.  Finance charges, not to exceed 1.5% per month, will accrue on past due balances.

Third Party Shipping
All orders using third party shipping (customer account) numbers will incur a $5.00 handling fee per invoice, excluding sample orders.

Telephone Orders
Verbal orders are accepted, but all orders must be confirmed with a written purchase order. Please submit all orders via mail, fax or e-mail.

Unimprinted Items
Unimprinted items are available beginning at minimum catalog quantities and minimum pricing. Golf balls included.

Website
Due to the dynamics of independently supported web sites, we recommend verification of all product offerings and prices at our website: www.pridemfg.com. Pride Manufacturing cannot be held liable for inaccurate information on third party web sites or search engines.

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